14 entries
Automation Debt: The MSP Problem No One Talks About
We have all been sold the dream of the modern Managed Service Provider (MSP). You implement a powerful RMM (Remote Monitoring and Management) tool, write a few clever scripts, and…
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How Manual Work Is Quietly Killing Your Margins
While you focus on acquiring new clients and delivering excellent service, operational inefficiencies are quietly draining your profitability from the inside.
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Now in Triggr: Introducing the Microsoft Product Resolver
That’s why we are excited to announce a powerful new capability in Triggr: the Microsoft Product Resolver. This feature simplifies license identification in two distinct ways: through a…
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Your Technicians Are Still the Bottleneck - Even With SOPs
He's your superstar. Your go-to guy. And he's a massive liability that’s quietly killing your company’s growth.
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Why Scripts Don’t Equal Automation (And What to Do About It)
Picture this: Your support channel blows up because a client has a “disk space full” alert. The technician scrambles, scrolls through a sea of scripts, runs the right one, and logs the…
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MSP Automation Maturity: The 4 Stages from Manual to Autonomous
Stop thinking about automation as a job killer or a luxury for massive enterprises. That’s a myth. For an MSP, automation isn't about cutting headcount; it’s about unlocking your team’s…
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Is Your MSP Really as Automated as You Think?
Manual and semi-automated processes consume hours you don’t even realize you’re losing. Onboarding a new user might take a technician 20 minutes when it could take two. Offboarding an…
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Why the Next Hire at Your MSP Shouldn’t Be a Person
Imagine a solution that reduces admin overhead, speeds up workflows, and frees your technicians to focus on higher-value tasks that grow your business. That solution exists, and the best…
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Now in Triggr: CIPP Integration
A client wanted to keep their CIPP instance alive on the Azure free plan… so we set up a Triggr workflow that hits it every 5 minutes. (Keeping apps warm for $0/month? You know we’re in. 😎)
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Now in Phishr: Manually Send Training Reminder Links
You can now manually send training reminder links directly from the Training Course Enrolments page.
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Now in Triggr: Microsoft Graph API Integration
Whether you're managing users, mailboxes, devices, or security settings, Graph is the backbone of Microsoft 365 administration — and now you can harness it inside your workflows with no…
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Now in Triggr: Group Inputs
Need to collect multiple devices, people, sites, domains, or IPs? Now you can.
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